Refund policy

Cancellation & Returns & Exchanges

This English version is provided for convenience. The German version ("Widerruf & Rückgabe & Umtausch") is the legally binding text. In case of any discrepancy, the German version prevails.

Thank you for your order! We hope you are happy with your product and that we were able to advise you well. If it turns out not to be the right one after all, we offer you an easy, customer-friendly way to exchange or return it.

1. Right of cancellation

You have the right to cancel your order within 14 days of receipt without giving any reason. After cancelling, you have another 14 days to send the goods back. The statutory cancellation policy with the model cancellation form is under point 11.

2. Conditions for a full refund

You may inspect the goods as you would in a shop: unpack, look, try on. To receive a full refund, the goods must arrive in like-new condition:

  • unused and unworn
  • with all labels and tags attached
  • in the original packaging, if still available
  • carefully packed, folded or rolled, in a sufficiently large box
  • with the delivery note in the parcel, or a note with your name and order number

Some items are excluded from cancellation (see point 9).

2.1 Packing wetsuits correctly

Neoprene is a delicate foam. If a suit is folded too tightly or squeezed into a box that is too small, the creases stay permanently and the suit is no longer new. How to pack the suit in 4 simple steps:

Step 1: Lay flat. Lay the wetsuit face down on a clean, flat surface.

Step 2: Position the arms. Lay the arms loosely crosswise over the back of the suit. Take care not to crease the shoulders.

Step 3: Roll from the bottom. Start at the ankles and roll the wetsuit loosely upwards towards the collar. Never fold it!

Step 4: Use a large box. Place the rolled suit in a sufficiently large box without pressing it in. Never send the suit in a small mailing bag.

See the Fourth Element Wetsuit packing guide here.

3. How to start your return

  1. Notify us of your cancellation by email at info@stilabunt.com, via the link in your customer account, or via the cancellation button.
  2. You will receive a return document from us to include in the parcel, or a return number to write on the outside of the parcel. We will also give you the correct return address.
  3. Send your parcel at your own cost to the address provided. Please note the tracking number!
  4. After receipt and inspection of the goods, we will issue the refund or the requested exchange.

📌 Important: We do not have our own warehouse. Our business address is not a return address, and parcels cannot be accepted there. Only after registration can we give you the correct warehouse address (see point 5). Unregistered returns or parcels sent to the business address delay processing considerably.

4. Exchanges & size advice

Our aim is to avoid exchanges and returns for the sake of the environment. That is why we do our best to advise you on the right size and product choice. If you are unsure which size to choose, we are happy to help! Just send us an email at Lisa@stilabunt.com or give us a call, and we will advise you personally so that you find the right product straight away and save yourself a return.

If you would like to exchange an item for a different size, let us know when you register your return. We will send you the requested item as soon as the return has arrived [or: as soon as we have received proof of shipment], provided it is available.

5. Return shipping costs & return address

  • You bear the cost of return shipping. Depending on parcel size and destination country (Poland, Netherlands, Germany, other EU Countries), shipping costs are between 5 and 19 euros.
  • Please use a carrier of your choice with tracking and keep the proof of shipment.
  • The return country depends on the brand's warehouse:
    • Fourth Element: Halcyon c/o Fourth Element, Wodnika 50, 80-299 Gdańsk, Poland, or Divevalley, Elkerzeeseweg 34, 4322 NB Scharendijke, Netherlands
    • Waterproof Diving, DynamicNord, Suunto, Mares, Scubapro, C-Monsta, Surflogic: Divevalley, Elkerzeeseweg 34, 4322 NB Scharendijke, Netherlands
    • All other brands: another EU country or Germany, you will receive the address after you start your return
  • You will receive the correct address when you register your return. Please do not send to our business address, parcels cannot be accepted there.

6. Refund & processing time

After receipt and inspection of the return, we will inform you by email. We initiate the refund no later than 14 days after receipt of your cancellation, to the original payment method. We may withhold the refund until the goods have arrived or you have sent us proof of shipment. Depending on your bank or payment provider (e.g. PayPal, credit card), it may take a few additional days before the amount is visible in your account; this is outside our control.

The purchase price and the cost of the cheapest standard delivery are refunded. Special delivery charges such as express are not refunded.

7. Damaged or wrong items

Please check your delivery for errors or damage immediately after receipt. If an item was delivered damaged or incorrectly, contact us right away by email at lisa@stilabunt.com, and we will resolve it as quickly as possible. In this case, you do not bear any return shipping costs. Your statutory warranty rights (2 years from delivery) remain unaffected.

8. If we receive the goods used, wrong, or damaged

If the goods arrive used, without tags, or damaged due to improper packaging, we deduct the actual loss of value from the refund (compensation under § 357a (1) BGB, German Civil Code). We document the condition with photos on arrival and inform you by email of the amount and reason before issuing the refund.

For wetsuits with creases, the loss of value is typically 15 % to 30 % of the purchase price; for irreparable damage up to 100 %. The actual loss of value in the individual case is always decisive.

9. Non-returnable items

Under § 312g (2) BGB there is no right of cancellation for the following items:

  • Sealed hygiene items whose seal has been removed after delivery (e.g. cosmetics, underwear, swimwear with the hygiene seal removed)
  • Custom-made or personalised items
  • Perishable goods (e.g. food)

10. Questions?

If you have any questions or are unsure about anything, you can reach us at any time at info@stilabunt.com, we are happy to help! 😊



11. Statutory cancellation policy and model cancellation form

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods. In the case of a contract for several goods that you ordered in a single order and that are delivered separately, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the last goods.

To exercise your right of cancellation, you must inform us

Stilabunt, Owner: Lisa Kremeier Am Nußberger Pfad 5 50827 Cologne, Germany Phone: +49 173 3408857 Email: lisa@stilabunt.com

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to cancel this contract. You may use the attached model cancellation form for this purpose, but it is not mandatory.

You can also exercise your right of cancellation online at [URL of the cancellation function, e.g. stilabunt.com/cancellation]. If you use this online function, we will send you without delay, on a durable medium (e.g. by email), an acknowledgement of receipt containing the content of the cancellation statement and the date and time of its receipt.

To meet the cancellation deadline, it is sufficient that you send your notice of exercising the right of cancellation before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your cancellation of this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract, to

  • for Fourth Element products: Halcyon c/o Fourth Element, Wodnika 50, 80-299 Gdańsk, Poland, or Divevalley, Elkerzeeseweg 34, 4322 NB Scharendijke, Netherlands, whichever we tell you in the confirmation of your cancellation
  • for Waterproof, DynamicNord, Suunto, Mares, Scubapro, Cmonsta and Surflogic products: Divevalley, Elkerzeeseweg 34, 4322 NB Scharendijke, Netherlands
  • for products of all other brands: to the respective brand's warehouse in Germany or another EU country, the address of which we tell you after you start your return

The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of cancellation

The right of cancellation does not apply to contracts

  • for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or that are clearly tailored to the consumer's personal needs,
  • for the supply of goods that are liable to deteriorate or expire rapidly,
  • for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

Model cancellation form

(If you wish to cancel the contract, please fill in this form and return it.)

To Stilabunt, Owner: Lisa Kremeier Am Nußberger Pfad 5 50827 Cologne, Germany Email: info@stilabunt.com

I/we () hereby cancel the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

Ordered on () / received on (): ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: ______________________

(*) Delete as appropriate.